CUSTOMER SERVICE

FREQUENTLY ASKED QUESTION

No. You may keep it for your immediate family, use them for exchange within a limited circle of family or friends, or gift it to someone who will cherish it !

Yes but as we use new fabric that has not been pre-washed, we recommend that you machine wash them in cold water on a delicate cycle. Lay them flat or hang to dry.   Please wash with similar colors.

Yes. Write to us and we will do our best to respond to your request and suit your requirements.

We use 100% cotton for everything except the gift bag liners and the fabric tissue paper which are made of polycotton. Interfacing is also used in the fabrication of gift bags to ensure their strength. We also strive to use (new) upcycled fabrics and OEKO-TEX certified fabrics.

All products are designed in a Sherbrooke workshop by local people. The gift labels are laser cut and engraved in Windsor, Quebec (Canada). Our corporate products´ embroideries are made by a company based in Sherbrooke, Quebec (Canada).

All product sizes are in inches and may vary slightly from product to product.

For gift bags:

  • Small: 7(L) x 5(W) x 4(D), packs the equivalent of a candle or a cup;
  • Medium: 11(L) x 9(W) x 4.5(D), packs the equivalent of two stemmed wine glasses or a novel;
  • Large: 16(L) x 12(W) x 5(D), packs the equivalent of two shoeboxes or an adult puzzle;
  • Wine bag: 14(L) x 5.25(W) x 3.5(D), packs the equivalent of a bottle of wine or a 40 ounce liquor. 

 

For wrap cloths and furoshikis:

  • Small: 20(L) x 20(W), packs the equivalent of two paperback novels or a coffee mug;
  • Medium: 30(L) x 30(W), packs the equivalent of a board game or shoebox;
  • Large: 40(L) x 40(W), packs the equivalent of a crate of milk or a food processor.

 

For accessories:

  • Tissue paper: 20(L) x 20(W);
  • Small gift tag: 3 1/8(l) x 1 1/8(w) x 1/8(d);
  • Large gift tag: 3 1/8(l) x 2 1/16(w) x 1/8(d).

 

To achieve the desired effect, we suggest that you purchase the following number of fabric tissue paper:

 

  • 1 fabric tissue paper for a small gift bag or a wine bag;
  • 2 fabric tissue papers for a medium gift bag;
  • 3 fabric tissue papers for a large gift bag.

We have tested the durability of our products with our children aged 2 and 4. In 2019, we each gave them a gift bag. They used them to carry their toys and stuffed animals every other day, over a two year period, resulting in approximately 300 uses. We only had to steam iron them to restore their shape, rigidity and former glory. Trust us, ultimately, our products are the best environmentally-friendly and economical  choice.

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